ComplainAI
Revolutionizing Facility Complaint Management
Empower citizens and facility managers with a seamless platform to raise, manage, and resolve complaints about public and private assets. ComplainAI integrates advanced ticketing, communication tools, and AI-driven defect detection to ensure efficient and transparent issue resolution.
What is ComplainAI?
ComplainAI is a resident-centric complaint management system designed to simplify the process of reporting and resolving issues in public and private facilities. Through its intuitive Citizen App and robust facility management tools, it ensures accurate defect identification, efficient ticket management, and real-time communication between citizens, facility managers, and service teams.
Features
Citizen App for Complaint Submission
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Easy-to-use interface for raising complaints about facilities.
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Camera mode for defect detection with AI-powered asset and issue recognition.
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Auto-population of asset details using location services.
AI-Powered Defect Detection
- Automatically identify defects such as cracks, leaks, or damages through image analysis.
- Bounding boxes highlight issues for precise reporting.
Comprehensive Ticketing System
- Facility Managers can prioritize, assign, and track complaint tickets.
- Tickets are linked to service teams and workflows for streamlined resolution.
Integrated Communication Channels
- In-app chat with text, images, videos, and audio messages.
- Supports open chat (Citizen, Facility Manager, Service Team) and internal chat (Facility Manager, Service Team).
- Audio and video call capabilities for real-time discussions.
Dynamic Dashboards
- Facility Managers have access to complaint and ticket dashboards with filtering options by status, urgency, or asset type.
Efficient Ticket Lifecycle Management
- Citizens can track ticket progress, receive updates, and ensure transparency in resolution timelines.
Key Benefits
Key Benefits
- For Citizens/Residents/Employees: Simple and intuitive complaint submission with AI-driven tools. Real-time updates and direct communication with Facility Managers and service teams.
- For Facility Managers: Efficient ticket prioritization and assignment.Comprehensive monitoring of complaints and service team performance.
- For Service Teams: Clear workflows and communication tools to resolve issues quickly and accurately
Our Locations
We are truly global startup headquartered in San Francisco with operating offices in Poland, South Korea and a representation in the UK
USA
490 Post ST, Suite 526, San Francisco, CA 94102, USA
Far East
20, Pangyo-ro-289 Beongil, Seongnam-si, S.Korea 13488
Europe
Sensfix sp. z o.o. al. Kościuszki 101, 90-441 Łódź