Features

Predictive Maintenance & Automated Ticketing

• AI-powered service lifecycle management reduces Mean Time to Repair (MTTR).
• Automated self-scheduling and self-dispatch of maintenance tasks.
• Machine-initiated real-time service ticket creation.

Facility Management & Asset Monitoring

• Track assets on interactive floor maps (desks, chairs, AC units, fire extinguishers, etc.).
• Monitor preventive and conditional maintenance schedules.
• View real-time inventory status and manage spare parts efficiently.

Service Staff Workflow Optimization

• Mobile apps guide technicians through digitized workflows with step-by-step navigation.
• Allow staff to document issues, sign off completed tasks, and track spare parts usage.
• Improve first-visit success rates (FVSR) with better service planning.

Stakeholder Communication & Reporting

• Enable active chat and communication between managers and service staff.
• Generate detailed reports on service activities, time spent, inventory usage, and tool deployment.
• Provide real-time monitoring and ticket tracking from tablets and mobile devices.

AI & Automation Enhancements

• AI-driven email parsing to auto-generate and categorize maintenance tickets.
• Automated ticket assignments to IT, facility, and office service teams.
• Integration with robotic systems to trigger service actions and escalations.

Customizable & Future-Ready Features

• Implementation of detailed floor maps into the Sensfix platform.
• QR code-based asset tracking for IT (laptops, printers, servers) and facility assets.
• SMS, email, and app push notifications for ticket updates and escalations.